ServiceDesk Plus — Helping Yourself and your Customers

by ellaharry

Getting your company set up is only half the battle. You can have a great product/service, and you can easily build yourself a reputation in the industry, but it is all for nothing if you do not have a good helpdesk system. You could set this up yourself, or you could take a little help from the people who know help desks inside and out.

Introducing ServiceDesk Plus

What is ServiceDesk Plus exactly? What makes it different from the other options saturating the market? First of all, this is a piece of help desk software with integrated asset management built on an ITIL framework. Worldwide, more than 20,000 IT managers make use of Service Desk Plus to manage both their IT help desk and assets.

ServiceDesk Plus Features

This software provides a number of different features, ensuring that the needs of your customers are always met. If you plan to make it as a business, these are the things you will need to focus on, and naturally remember that the customer is always right. The following area few of the standard features that come wish manageengine service desk.

ServiceDesk Plus Standard Features:

Help Desk Software — Standard fare, offering users a place to pose questions and get answers.

Self-Service Portal — Users will not necessarily have to speak with a representative to get the answers they need.

Knowledge Base — If you have the answers, users will be able to find them quickly and with little assistance.

Multi-site Support — If you are running more than one business, you will need to launch help desks for two different sites. This is where multi-site support will come in handy!

SLA Management — Service Level Agreement management is vital if you want to keep your customers happy!

Help Desk Reports — Once your customers are finished with their session, a report will be generated which you can review at a later time.

As you can see, there are quite a few features, and quite a few benefits which accompany the HelpDesk Plus software. Once you deploy it you will find that it not only help your customers, but also takes a load off your shoulders. In any business there are going to be questions, and there is always going to be a need for service. As you implement help desk software you will find that it helps to save you both time and money. After all, the fewer people you have to hire for the help desk job, the more you will have for the more important jobs. This is definitely something that you will wish to invest in, and keep your company afloat. After a time, you might even choose to replace your entire existing help desk system. It is true that making a change can be one of the most difficult things you ever do, but in the end you will find that it benefits your business and keeps your customers happy. If you have ever been a customer then you know that being kept in the dark is not the way you want to go. That being said, make sure your customers are well informed and and to get the help they need whether they use ht knowledge portal or the live help that you are offering.

For more info. visit: zohomanageengine.com.au